IM and SMS reference services for libraries (the tech set; #19) için kapak resmi
Başlık:
IM and SMS reference services for libraries (the tech set; #19)
Dil:
English
Dil Kodu:
eng
ISBN:
9781555707828

9781555708443
Yayın Bilgileri:
American Library Association, 2012.
Fiziksel Tanımlama:
122 p.
İçerik:
1. INTRODUCTION.

2. TYPES OF SOLUTIONS AVAILABLE.

3. PLANNING.

4. SOCIAL MECHANICS.

5. IMPLEMENTATION.

6. MARKETING.

7. BEST PRACTICES.

8. METRICS.

9. DEVELOPING TRENDS.

Cover, Title,IM and SMS reference services for libraries (the tech set; #19)--Preface, Introduction, TOC,CONTENTS--Preface, Introduction, TOC,FOREWORD--Preface, Introduction, TOC,PREFACE--References, Appendix, Index,RECOMMENDED READING--References, Appendix, Index,INDEX--References, Appendix, Index,ABOUT THE AUTHORS.

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E-Kitap 1383088-1001 XX(1383088.1) ALA E-Kitap Koleksiyonu
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Özet

Özet

Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think! This manual offers information on the technological aspects of providing such a service, as well as how to create a training program for librarians and how to build an internship program to expand the service. The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service. It also covers how to assess the needs of your library, get staff buy-in to implement a new program and change the culture at your library, as well as organize and implement a staff training program.