Reference and information services:  an introduction, third edition için kapak resmi
Reference and information services: an introduction, third edition
Dil Kodu:

Yayın Bilgileri:
American Library Association, 2013.
Fiziksel Tanımlama:
532 p.
Part I: Fundamental Concepts.

1. Introduction to Reference and Information Services.

2. Determining the Question: In-Person, Telephone, and Virtual Reference Interviews.

3. Finding the Answer: Basic Search Techniques.

Part II: Introduction to Major Reference Sources.

4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks-Bibliographic Resources.

5. Answering Questions about Anything and Everything-Encyclopedias.

6. Answering Questions That Require Handy Facts-Ready Reference Sources.

7. Answering Questions about Words-Dictionaries, Concordances, and Manuals.

8. Answering Questions about Events and Issues, Past and Present-Databases (and Indexes).

9. Answering Questions about Health, Law, and Business-Special Guidelines and Sources.

10. Answering Questions about Geography, Countries, and Travel-Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides.

11. Answering Questions about the Lives of People-Biographical Information Sources.

12. Answering Questions about Government and Related Issues-Government Information Sources.

Part III: Special Topics in Reference and Information Work.

13. When and How to Use the Internet as a Reference Tool.

14. Readers' Advisory Services.

15. Reference Sources and Services for Children and Young Adults.

16. Information Literacy in the Reference Department.

Part IV: Developing and Managing Reference Collections and Services.

17. Selecting and Evaluating Reference Materials.

18. Ethics in Reference.

19. Managing Reference Departments.

20. Assessing and Improving Reference Services.

21. Reference 2.0.

22. The Future of Information Service.

Cover, Title,Reference and information services: an introduction, third edition--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Preface--Preface, Introduction, TOC,Acknowledgments--References, Appendix, Index,Appendix: RUSA Outstanding Reference Sources 2007–2012--References, Appendix, Index,Index of Reference Resources--References, Appendix, Index,Subject Index--References, Appendix, Index,About the Authors and Contributors.


Materyal Türü
Demirbaş Numarası
Yer Numarası
Raf Konumu
Mevcut Konumu
Materyal Istek
E-Kitap 1383096-1001 XX(1383096.1) ALA E-Kitap Koleksiyonu

On Order



Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners including Eileen Abels, Anita Ondrusek, Marie L. Radford, and Steven Tash, this text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics in reference provide a solid foundation, plus fresh insight on new issues, including New chapters on ethics, readers' advisory, and reference services for children and young adults Website development and maintenance RSS feeds Social networking Delivering reference services across multiple platformsAs librarians experience a changing climate for all information services professionals, Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in the 21st century.